Have Questions?
We try to make Price Protetcr easy to use, but people always have
questions. If you're confused or just want to learn a bit more, hopefully
this page helps.
Have a question that's not on the list?
Drop us a line
and maybe your question will show up here!
What Does This Site Do?
We watch prices so you don't have to. If you purchase items from any
of our supported retailers, you could be eligible for a refund.
All you need to do is enter the URL for the item you purchased, and
we'll take care of the rest. If we see the price drop within the
item's price protection period, we'll send you an email with detailed
information on how to get your money back!
Don't spend weeks shopping around. Buy today knowing your purchase
price is protected.
Does Price Protectr Work For In-Store Purchases?
Yes! Well, with the exception of one or two stores -- check our list of
supported retailers and verify that your
in-store purchase will be covered. If it is, all you need to do is
find the item's webpage and submit the URL for price protection!
Does Price Protectr Price Match Against Other Retailers?
Currently, Price Protectr only supports price protection policies
specific to each retailer, not price matching across retailers.
However, we tell you when retailers have price match policies
available -- check out the "good to know" sections on our
retailers page.
How Do I Get My Money Back?
The process varies by retailer. For in-store purchases, you usually
need to go back to the store with your receipt. For online-purchases,
you can often do it with an online form or a phone call to a customer
service representative.
Every time we notify you of a price drop, we include specific
instructions on how to request a refund for that retailer. You can
also review this information on our
retailers page.
At a loss for words when requesting a refund? Take a look at our
refund request email template!
Why Doesn't My URL Work?
What you need to do is find the product page for the item you
purchased. The product page is the one where you can add the product
to your shopping cart.
Say, for example, you just got a Roomba from Circuit City. If you
bought the Roomba at your local retail store, you need to go to
Circuit City's website and find the product information page for the
Roomba. If you bought it online, you just need to go back in your
browser and find the page again. Don't worry if it's on sale and you
need to add it to your shopping cart to see the price... Price
Protectr can handle it.
What won't work? Just typing 'Roomba', trying to protect search
results, entering a link to your shopping cart, or entering a
link for your order summary.
For more information and step-by-step instructions, check out the
Official Price Protecr How-To.
What are the different items on the deals page?
We currently have two different types of deals on the deals page;
special offers and price drops.
The coupon icon
represents special
offers from retailers like limited time offers, free shipping, coupon
codes, and more. Many of these offers will have an expiration date.
The price drop icon
represents a
recent price drop. After the price drop information, we tell you how
long ago we saw the price drop. You don't need to do anything special
to get these offers, just click through to see the item.
If you do a deal search, you might also see the info icon
. The info icon represents products that
match your search, but haven't dropped in price recently.
I clicked on a price drop and the item isn't on sale?
Every price drop you see on the deals page is an actual price drop
we've registered for a Price Protectr user. If the item isn't on sale
when you click through from the deals page, it means that the retailer
might have lowered the regular price, or it could have just been a
short-lived sale!
What's "My Stuff"?
My Stuff is our members-only page. Joining Price Protectr is completely
free, and gives you the ability to view and manage your protection
history, rate retailers, and change settings and notification preferences.
How Do I Change My Password?
When you sign up for a My Stuff account, we'll send you a default
password. To change it, login to the
My Stuff
page and click on the "account settings" link. At the bottom of
the page, there is the option to change your password.
How Do I Rate Retailers?
If you have an item that's dropped in price, you'll be able to
rate the retailer from your
My Stuff
page. Click the
icon next to
the item for which you want to leave retailer feedback. You can rate
the overall experience between 1 and 5 stars and leave a more detailed
comment about the retailer's policy.
What does "Reset Lowest Price" Do?
If you have an item that's dropped in price, you might have noticed
the link that says "reset lowest price" on your
My Stuff page.
In the event that we send you an incorrect price drop notification, or
the price goes back up and you're unable to collect a refund,
using this feature will allow you to set the item's lowest price back
to the original price. That way Price Protectr keeps working to help
you get your money back.
How Do I Get My Favorite Retailer Added?
We're always happy to expand our list of supported retailers. If you
have a favorite retailer that we don't support, the first step is to
figure out if they have a price protection policy. If they do,
send us an email
and we'd be happy to add them!
Do You Have A Toolbar?
As a matter of fact, we do! Our
Price Protectr Toolbar for Firefox
has a whole bunch of great features. (Internet Explorer users,
stay tuned: we have an IE Toolbar in the works)
- One-click protection. When you visit a supported retailer,
a "Protect" button is enabled which will open a new tab at Price
Protectr and automatically fill in your URL.
- Never forget to protect a purchase. The toolbar will stay
up to date with all our supported retailers, so you never have to
wonder whether or not a site is supported.
- Retailer ratings. When you visit a supported retailer,
their price protection rating will show up letting you know how
accurate out users have found the price protection policy.
- Save some dough with coupons. When you visit a supported
retailer, we'll automatically show you any coupons we currently have
available.
- Much more. The toolbar also provides easy access to the
deals search, price protectr pages, full retailer profiles, and more!
Here's an example of what the toolbar looks like for Amazon.com:
Install the toolbar today!
Why Is Your Mascot An Owl?
That's Lowlo! Lowlo was born in the sleepy forests of Cubbington Cove,
with an eye for low prices and a hunger for the LOWEST price. He was
happy in the forest, living his owl life and protecting his owl
friends' online purchases from unexpected price drops. But Lowlo's
hunger was growing and growing. He wanted more. He wanted a home where
he could protect not just owls, but shoppers everywhere... and protect
them all from unexpected price drops. So when Lowlo saw
PriceProtectr.com and their unwavering dedication to price protection
and getting everyone the information they need, he knew he was home...
and took his place on the site. That's why Lowlo's always there --
every minute of every day, giving you the courage to buy with
confidence. So go ahead -- pull the trigger and make that buy...
because if your purchase price goes down, you'll be the first to know
about it. Use the information. Get your money back. And when that
money shows up on your credit card statement, just say "Thanks,
PriceProtectr and welcome home, Lowlo."
Welcome, indeed.
