Lowlo, the Price Protectr Owl
protected $45,910,976.00 in purchases
people like you saved $2,903,852.75
Lowlo, the Price Protectr Owl
faq

What Does This Site Do?
Price Protectr watches prices so you don't have to. Want the lowest price? Wait for the price to drop -- we'll send you an email.

If you buy from any of our supported retailers, you could also be eligible for a refund. All you need to do is enter the URL for the item you purchased, and we'll take care of the rest. If we see the price drop within the item's price protection period, we'll send you an email with detailed information on how to get your money back!

Save time and money. Use Price Protectr!

Does Price Protectr Work For In-Store Purchases?
Price Protectr will work as long as the item you bought in the store has a corresponding web page. See each store's price protection policy to find out if rebates apply.

You can find a full list of retailers and price protection policies on out retailers page.

Does Price Protectr Price Match Against Other Retailers?
Currently, Price Protectr's "Protection" service only tracks items at the retailer of your choosing, with no comparison or matching taking place. We provide information about about price matching policies in the "good to know" sections on our retailers page.

If you're looking to compare prices of items across retailers, try using our keyword-based Deal Alerts feature on our deals page.

For Price Protection, How Do I Get My Money Back?
The process varies by retailer. For in-store purchases, you usually need to go back to the store with your receipt. For online-purchases, you can often do it with an online form or a phone call to a customer service representative.

Every time we notify you of a price drop, we include specific instructions on how to request a refund for that retailer. You can also review this information on our retailers page.

At a loss for words when requesting a refund? Take a look at our refund request email template!

Why Haven't I Received Any Emails?
The first thing to do is check your bulk mail or spam folder. Every once in a while one of our emails might end up there, so if you see Price Protectr mail in your bulk mail folder, it's important to edit your spam settings to allow mail from alerts@priceprotectr.com.

No luck? We've heard from a lot of users with AT&T email addresses (including ameritech.net, att.net, bellsouth.net, flash.net, nvbell.net, pacbell.net, prodigy.net, sbcglobal.net, snet.net, swbell.net, and wans.net) that they're not receiving our messages. We're trying to resolve this issue with AT&T, but in the meantime we encourage you to sign up for Price Protectr with a non AT&T email address. If you don't have another address, we recommend signing up for a free Gmail account. You can even set up your new Gmail account to forward to your AT&T address automatically.

If you've been using Price Protectr with an AT&T email address and have stopped receiving emails, please send us a note and we can update your email to use a different address.

Why Doesn't My URL Work?
First, find the product page for the item you purchased. (The product page is the one where you can add the product to your shopping cart.)

Say, for example, you just got a Roomba from Circuit City. If you bought the Roomba at your local retail store, you need to go to Circuit City's website and find the product information page for the Roomba. If you bought it online, you just need to go back in your browser and find the page again. Don't worry if it's on sale and you need to add it to your shopping cart to see the price... Price Protectr can handle it.

What won't work? Just typing 'Roomba', trying to protect search results, entering a link to your shopping cart, or entering a link for your order summary.

For more information and step-by-step instructions, check out the Official Price Protecr How-To.

What do I do if I bought something in the store and can't find it online?
Unfortunately, if you can't find your item online, we have no way of checking its price. You'll have to do it the old fashioned way!

What's the RSS Feed for your blog?

What are the different items on the deals page?
We currently have two different types of deals on the deals page; special offers and price drops.

The coupon icon represents special offers from retailers like limited time offers, free shipping, coupon codes, and more. Many of these offers will have an expiration date.

The price drop icon represents a recent price drop. After the price drop information, we tell you how long ago we saw the price drop. You don't need to do anything special to get these offers, just click through to see the item.

If you do a deal search, you might also see the info icon . The info icon represents products that match your search, but haven't dropped in price recently.

I clicked on a price drop link and the price is different at the store website?
Prices change all the time. Every email alert we send and price drop we post on the deals page is an actual price drop we've recorded for a Price Protectr user. If the item isn't on sale when you click through, it means that the retailer might have lowered the regular price, or it could have just been a short-lived price change.

Do You Sell My Information To Anyone?
No, we have a strict privacy policy against it.

What's "My Stuff"?
My Stuff is your free account. After you register, your My Stuff account will let you upload receipts for safekeeping, view and manage your items and alerts, see your savings history, rate retailers, and change your settings and notification preferences.

You can use Price Protectr without a free My Stuff account, but you'd be missing out on lots of free, convenient, money-saving functionality.

How Do I Change My Password?
When you sign up for a My Stuff account, we'll send you a default password. To change it, login to the My Stuff page and click on the "account settings" link. At the bottom of the page, there is the option to change your password.

How Do I Rate Retailers?
If you have an item that's dropped in price, you'll be able to rate the retailer from your My Stuff page. Click the icon next to the item for which you want to leave retailer feedback. You can rate the overall experience between 1 and 5 stars and leave a more detailed comment about the retailer's policy.

What does "Reset Lowest Price" Do?
If you have an item that's dropped in price, you might have noticed the link that says "reset lowest price" on your My Stuff page. In the event the price goes back up and you're unable to collect a refund, using this feature will allow you to set the item's lowest price back to the original price. That way Price Protectr keeps working to help you get your money back.

How Do I Get My Favorite Retailer Added?
We're always happy to expand our list of supported retailers. If you have a favorite retailer that we don't support, send us an email and we'd be happy to add them! (The more requests we get for a particular retailer, the more likely we are to add them.)

Do You Have A Toolbar?
As a matter of fact, we do! Our Price Protectr Toolbar has a whole bunch of great features.
  • One-click protection. When you visit a supported retailer, a "Protect" button is enabled which will open a new tab at Price Protectr and automatically fill in your URL.
  • Never forget to protect a purchase. The toolbar will stay up to date with all our supported retailers, so you never have to wonder whether or not a site is supported.
  • Retailer ratings. When you visit a supported retailer, their price protection rating will show up letting you know how accurate out users have found the price protection policy.
  • Save some dough with coupons. When you visit a supported retailer, we'll automatically show you any coupons we currently have available.
  • Much more. The toolbar also provides easy access to the deals search, price protectr pages, full retailer profiles, and more!

Here's an example of what the toolbar looks like for Amazon.com:

Install the toolbar today!

How can I add my personal savings widget to Facebook?
To add your personal savings widget to Facebook, you'll need to have an HTML box application. We recommend the HTML Profile Box.

After you install the app, you'll have a text box where you can enter your widget code. To get the code for your personal savings widget, log into your My Stuff account and copy & paste the widget code from your account settings page.

All you have to do now is give the application access to your profile page and all your friends will see how much money you're saving!

Why Is Your Mascot An Owl?
That's Lowlo! Lowlo was born in the sleepy forests of Cubbington Cove, with an eye for low prices and a hunger for the LOWEST price. He was happy in the forest, living his owl life and protecting his owl friends' online purchases from unexpected price drops. But Lowlo's hunger was growing and growing. He wanted more. He wanted a home where he could protect not just owls, but shoppers everywhere... and protect them all from unexpected price drops. So when Lowlo saw PriceProtectr.com and their unwavering dedication to price protection and getting everyone the information they need, he knew he was home... and took his place on the site. That's why Lowlo's always there -- every minute of every day, giving you the courage to buy with confidence. So go ahead -- pull the trigger and make that buy... because if your purchase price goes down, you'll be the first to know about it. Use the information. Get your money back. And when that money shows up on your credit card statement, just say "Thanks, PriceProtectr and welcome home, Lowlo."

Welcome, indeed.