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Two-Fer Tuesday: JC Penney and Toys "R" Us

Tuesday, November 27, 2007

Today's two-fer adds a couple more oft-requested retailers: JC Penney and Toys "R" Us.

Apologies to everyone who requested Toys "R" Us over the weekend. I had been telling people that Toys "R" Us doesn't have a price protection policy because that's what we had been told by a customer service representative. One Price Protectr user wrote in saying that his local store had a 30 day price protection policy. So there you go -- you might get different answers depending on who you talk to and which store you're visiting!

One of the ideas behind the retailer ratings & reviews is to help get a good picture of how well each store supports its price protection policies. The more feedback Price Protectr users leave, the surer you can be about collecting your price adjustment.

Labels: retailers, tips

# posted by Dave @ 12:38 AM

Comments:

Try as I might I was unable to enter the required URL page address. I tried as well as others in my office and none were able to cause this to happen. The service offered is great but if it can't be used it is worthless. Any guidance would be useful - otherwise we're stumped.

Thanks,

Ron Emerson
remerx@aol.com

# posted by

Ron : December 2, 2007 7:38 AM

Ron, I've responded to you privately. For anyone else having trouble adding items, please see our Official How-To.

# posted by

Dave : December 2, 2007 9:45 PM

I tried to do a price adjustment at JCPenney (B&M) and they told me it had to be within 7 days, not the 30 days you list on the site. Where did you get the information for the 30-day period? Is there any sort of policy I can print out to bring to the store to try again?

# posted by

puck71 : January 13, 2008 5:04 PM

puck71, we were told about the 30 day policy by a JC Penney customer service rep. I'll double check this.

# posted by

Dave : January 14, 2008 11:59 AM

You're absolutely right. We double checked and were told it's only 7 days. Unfortunately, they don't have the official policy posted anywhere on the JC Penney website. Sorry for the inconvenience... I'll update the site to reflect the 7 day policy.

# posted by

Dave : January 14, 2008 2:35 PM